- This year we have had a total of 31 volunteers working at the Centre:
- 6 had some kind of learning disability
- 2 had mental health problems
- 9 were long-term unemployed
- 3 had special needs
- 6 were young people
- 3 were pensioners
- 2 had physical disabilities
A total of 4 volunteers found paid employment after volunteering for us.
4 of our volunteers have benefited from our life skills classes:
- Confidence Building Classes – 3 volunteers
- Manage your Emotions – 1 volunteer
(11 of our volunteers have been with us for over 5 years – these volunteers are pensioners or people with learning disabilities & special needs).
- We were able to facilitate free training to help 15 volunteers gain a recognised qualification:
- 3 volunteers – Level 2 Diploma in Hospitality and Services
- 2 volunteers – Substance Misuse Level 1
- 3 volunteers – Customer Service and Employability Skills Level 2
- 6 volunteers – Food Hygiene Level 2 and Nutrition Level 1
- 1 volunteer – Cleaning Principles and COSSH Level 2
- We provided placements for 6 young people between the ages of 14 – 25 for work experience. These young people were from schools, colleges and work programmes.
- Over the past 12 months our volunteer workforce has
- Provided us with 7,600 hours of unpaid work. (We provided 1,430 meals to those volunteers over the past year).
- Helped us deliver over 5,275 low cost healthy meals to our customers
Counselling and Training
The service we provide is not time limited so clients can have the time and luxury of working through their issues at their own pace. Most of our counsellors have now qualified and still work at the Centre.
Our counselling service has become so demanding we have refurbished another one of our offices into another counselling room to cope with the high influx of clients. We have also extended our counselling ours to Saturday mornings and Monday evenings to help those who work.
- At present we have 19 counsellors on our books and we are looking to take on 4 more trainee counsellors in April 2014.
- We have a total of 120 referrals from other agencies, including Mental Health Services, local GP’s, Nurses, Children’s Centres, Probation, Schools, Social Workers etc.
- Our counsellors have provided us with over 1,000 counselling hours to over 70 people over the 12 month period.
During 2013/2014 we have facilitated over 304 training sessions, had over 2,200 attendances and provided a total of 4,350 hours of training. 500 individual people have benefited from our training and support groups. 280 individuals were referred by statutory and voluntary organisations including Jobcentre Plus, Pendle House (mental health services), Inspire (drug and alcohol services), GP’s, probation service, Pendle Domestic Violence Initiative, Children and Parenting Services and Social Services.
This year we set up a Service Level Agreement with Accrington and Rossendale College to provide Level 1 & Level 2 Academic courses. They pay for the hire of our training room so we gain revenue from this training provider. We have been doing this for the last 7 months and already we have had 172 people gain a recognised qualification.
We have refurbished another room for training purposes to accommodate increased demand in training courses. We can now facilitate 2 courses at the same time.
We arranged our English classes (Entry Level and Level 1 & 2) with our other training provider WEA (Workers Educational Association). These also pay for the hire of our training room so we gain revenue from this source also.
- 16 individuals gained a qualification in English (Entry Level – for those with some kind of learning disability)
- 17 individuals gained a qualification in English Level 1 & 2
- 9 individuals gained a qualification in Customer Service and Employability Skills Level 2
- 32 individuals gained a qualification in Mental Health Awareness Level 1
- 14 individuals gained a qualification in Substance Misuse Level 1
- 8 individuals gained a qualification in Adult Social Care Level 1, Biohazards Level 1, First Aid Level 2, Introduction to Facilities Industry Level 1, Team Leading Principles Level 2, COSSH Level 2, and Manual Handling Level 2. All these qualifications were completed by 8 people to give them a better chance of employment working within the Adult Social Care setting.
- 24 individuals gained a qualification in Cleaning Principles & COSSH Level 2.
- 24 individuals gained a qualification in Food Hygiene Level 2.
- 11 individuals gained a qualification in Nutrition Level 1
- 13 individuals gained a qualification in an Introduction to Counselling Course.
- 11 individuals gained a qualification in Retail Knowledge Level 1.
- 11 individuals gained a qualification in Health & Social Care level 1